DreamHost started in 1997 as a primarily
shared web hosting provider. Today we have expanded our suite of services.
We now offer a full spectrum of hosting services from good old shared hosting to
virtual private servers and dedicated hosting. We also offer cloud compute and storage resources.
Of course, we're a domain registrar as well.
DreamHost believes that everyone should own their online content. They should have complete
control over where it lives, who has access to it, and how it's used. At DreamHost, we typically create the tools
we need to operate our business. If we choose a vendor to run a piece of core
functionality, it needs to be reliable and work well. We were pleased to learn
that MailChannels specializes in email delivery.
Our major pain points prior to MailChannels, were the amount of time and resources it took to manage
being on blocklists and dealing with undeliverable mail as well as
identifying some of our customers that were behaving badly on the platform. It occupied almost 50% of my time on a daily basis, just going
through feedback loops and reports. If you go to the outbound
logging and monitoring and you have the known bounce-back and known spam,
that is by far my favorite feature Besides the effectiveness of MailChannels, one of the biggest advantages they brought was their team. Everyone
from support the CEO was eager to help. They understood our concerns and did
everything possible to make us successful.
It was seamless. It works.
It does what it needs to do, and it keeps us from pulling our hair out every week. Our customers want to know that the team behind the brand is just as committed to
their success as they are, and that's what we strive to deliver. We went from 300 tickets a week,
down about 10.
Overall, the solution just fit and works.
Couldn't be happier with it. Usually most of the customers I dealt with were pretty angry by the time they got to me. Actually getting thank yous is a pleasant surprise. .
Learn more about how MailChannels Outbound Filtering helped DreamHost get customer email delivered by eliminating blacklisting issues and detecting compromised accounts more effectively.